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IOT CMG Follow Up
webmaster@iotsolutions.com
2021-10-08T10:26:10-05:00
Enter the customer information below to send them follow up information. Within minutes of entry, the customer will get an email/text with address, business hours, phone number, and promotional offer.
TALK; Thank you for calling Helpertech, fixing your technology for over 25 years, this is [YOUR NAME] how can I help you?
Hidden
Call Type
*
choose
Repair / Service
Equipment Sales
Call Back / Follow Up
Other
Reason for call, info, notes
Caller Information
TALK; In case we're disconnected, what is the best phone number to call you back at?
Mobile Number
Did they mention their name? If not - TALK; ...and what was your name?
Name
First
Last
Repair Information
Device Category
*
choose
Phone
Camera
Desktop
Drone
Game Console
Laptop
Tablet
Watch
Other
Device Brand
*
choose
Amazon
Apple
BlackBerry
Dell
Google
HTC
IBM
Lenovo
LG
Motorola
Nokia
Other
Samsung
Sony
Toshiba
Other
iPhone Model
*
iPhone 5s
iPhone Se
iPhone Se 2nd Gen
iPhone 6
iPhone 6+
iPhone 6s
iPhone 6s+
iPhone 7
iPhone7+
iPhone 8
iPhone 8+
iPhone X
iPhone Xr
iPhone Xs
iPhone Xs Max
iPhone 11
iPhone 11 Pro
iPhone 11 Pro Max
iPhone 12
iPhone 12 Pro
iPhone 12 Pro Max
iPhone 12 Mini
Other
iPad Model
*
iPad 2nd Gen
iPad 3rd Gen
iPad 4th Gen
iPad 5th Gen
iPad 6th Gen
iPad 7th Gen
iPad 8th Gen
iPad Air 1st Gen
iPad Air 2nd Gen
iPad Air 3rd Gen
iPad Air 4th Gen
iPad Pro 9.7
iPad Pro 10.5
iPad Pro 11 1st Gen
iPad Pro 11 2nd Gen
iPad Pro 12.9 1st Gen
iPad Pro 12.9 2nd Gen
iPad Pro 12.9 3rd Gen
iPad Pro 12.9 4th Gen
Other
Macbook Model
*
Macbook Pro 16"-A2141
Macbook Pro 15"-A1260
Macbook Pro 13"-A2338
Macbook Pro 13"-A2289
Macbook Pro 13"-A2251
Macbook Pro 13"-A2159
Macbook Pro 15"-A1990
Macbook Pro 15"-A1707
Macbook Pro 13"-A1989
Macbook Pro 13"-A1706
Macbook Pro 15"-A1398
Macbook Pro 13"-A1708
Macbook Pro 13"-A1502
Macbook Pro 13"-A1425
Macbook Pro 17"-A1297
Macbook Pro 15"-A1286
Macbook Air 13"-A2337
Macbook Air 13"-A2179
Macbook Air 13"-A1932
Macbook Air 13"-A1466
Macbook Air 13"-A1369
Macbook Air 13"-A1304
Macbook Air 13"-A1237
Macbook Air 11"-A1465
Macbook Air 11"-A1370
Other
Samsung Phones
*
Galaxy S21
Galaxy S20 FE
Galaxy S20 Ultra
Galaxy S20 Plus
Galaxy S20
Galaxy S10 Lite
Galaxy S10
Galaxy S10 Plus
Galaxy S10
Galaxy S10e
Galaxy S9
Galaxy S9 Plus
Galaxy S8 Plus
Galaxy S8 Active
Galaxy S8
Galaxy S7 Edge
Galaxy S7 Active
Galaxy S7
Galaxy S6 Edge Plus
Galaxy S6 Edge
Galaxy S6 Active
Galaxy S6
Galaxy Note 20 Ultra
Galaxy Note 20
Galaxy Note 10 Plus
Galaxy Note 10 Lite
Galaxy Note 10
Galaxy Note 9
Galaxy Note 8
Galaxy Note 5
Galaxy Note 4
J8 Plus-J805
J8 -J810
J7 Refine-J737
J7 Pro-J730
J7-J727
J7-J710
J7-J700
J7 Prime-G610
J3-J337
J3 Pro-J330
J3-J327
J3-J320
A90-A908
A12-A125
A11-A115
A02S-A025
A01-A013
A01-A015
A80-A805
A71-A716
A71-A715
A70-A705
A60-A606
A51-A516
A51-A515
A50s-A507
A50-A505
A42-A426
A40-A405
A31-A315
A30s-A307
A30-A305
A21s-A217
A21-A215
A20s-A207
A20-A205
A20e-A202
A10s-A107
A10-A105
A10e-A102
Other
LG Phones
*
Velvet
G8X ThinQ
G8S ThinQ
G8 ThinQ
G7 ThinQ
G7 One
G6
G5
G4
K92
K62
K61
K52
K51
K50S
K50
K42
K41
K40S
K40
K31
K30-2019
K30-2018
K22 Plus
K22 Plus
K20-2020
K20-2019
K20 Plus-2016
K20-2016
K12 Plus
K10-2018
K10-2017
K10-2016
K9
K8X
K8-2018
K8-2017
K8-2016
K7
K4
Stylo 7
Stylo 6
Stylo 5
Stylo 4 Plus
Stylo 4
Stylo 3 Plus
Stylo 3
V60 ThinQ
V50S ThinQ
V50 ThinQ
V40 ThinQ
V35 ThinQ
V30S ThinQ
V30
Other
Motorola Phones
Moto G Plus-XT2075
Moto G
Moto G Fast-XT2045-3
Moto G9 Plus
Moto G9 Play-XT2083
Moto G9-XT2091
Moto G8 Power Lite-XT2055
Moto G Stylus-XT2043
Moto G8 Power-XT2041
Moto G Power-XT2041
Moto G8 Plus-XT2019
Moto G8-XT2045
Moto G8 Play-XT2015
Moto G7 Plus-XT1965
Moto G7-XT1962
Moto G7 Supra-XT1955
Moto G7 Power-XT1955
Moto G7 Play-XT1952
Moto G6 Plus-XT1926
Moto G6-XT1925
Moto G6 Play-XT1922
Moto G5S Plus-XT1806
Moto G5S-XT1793
Moto G5 Plus-XT1687
Moto G5-XT1670
Moto G4-Plus-XT1644
Moto G4 Play-XT1607
Moto G4-XT1625
Moto G3-XT1540
Moto G2-XT1068
Moto G-XT1032
Moto Z4-XT1980
Moto Z3 Play-XT1929
Moto Z3-XT1929
Moto Z2 Force-XT1789
Moto Z2 Play-XT1710
Moto Z Force Droid-XT1650-02
Moto Z Droid-XT1650-01
Moto Z Play Droid-XT1635
Moto E-XT2052
Moto E7 Plus-XT2081
Moto E7-XT2052
Moto E6 Play-XT2029
Moto E6 Plus-XT2025
Moto E6S-XT2053
Moto E6-XT2005
Moto E5-XT1944
Moto E5 Supra-XT1924
Moto E5 Plus-XT1924
Moto E5 Play/E5 Cruise-XT1921
Moto E4 Plus-XT1774
Moto E4-XT1763
Moto E2-XT1527
Moto E-XT1022
Moto X4-XT1900
Moto X2-XT1096
Moto X-XT1060
Moto X Force-XT1580
Moto X Play-XT1651
Moto X Style-XT1572
Moto X Pure-XT1570
Droid Turbo 2-XT1585
Droid Maxx 2-XT1565
Droid Turbo-XT1254
Other
Google Phones
*
Pixel 5
Pixel 4a 5G
Pixel 4a
Pixel 4 XL
Pixel 4
Pixel 3a XL
Pixel 3a
Pixel 3 XL
Pixel 3
Pixel 2 XL
Pixel 2
Pixel XL
Pixel
Other
Service Needs
*
Screen
Battery
Hard Drive
Camera
Charge Port
O/S Issue
Virus/Slow
Volume/Audio
Water/Liquid
Back Glass
Diagnostics/Unknown
Other
What is wrong with the device?
Hidden
Equipment Sales Info
Hidden
Device Type
*
choose
Desktop
Laptop
Phone
Tablet
Other
Hidden
What is the caller looking for? Enter conversation notes here.
*
Follow Up?
Are we sending a follow up text or email to client?
choose
Yes
No
Why not?
*
Follow Up Text Message Details
TALK; I am going to send you a text message that will have the price quotes we just discussed, as well as directions to our store? Can I send that to the number you gave me, or should I send that to a different number, or email instead?
Alternate Number
Email
Custom Quote Details
*
Enter the price quotes and options for the customer
Choose sending method(s):
*
Does the customer want the info via text, email, or both?
please choose
Send both text and email
Only send text
Only send email
Offers To Send
*
ONLY CHOOSE THOSE THAT APPLY
[$20 FREE ACCESSORIES] Show us this message within 7 days to get $20 in free items, choose bluetooth speakers, phone cases, charge cables and more!
[15 MINUTE IPHONE REPAIR] We do iPhone screen repair in just 15 minutes! Watch https://bit.ly/15minRepair . We look forward to helping you soon!
[COMPUTER REPAIR] Call us with any questions or stop in any time! Our expert computer repair techs are standing by, ready to help you.
[DEVICE REPAIR] Call us with any questions or stop in any time! Our expert repair technicians are standing by, ready to help you.
Store Location Information
*
ONLY CHOOSE ONE OPTION
[ADDRESS] 2040 Cliff Road #103, Eagan, MN 55122 (Directions https://bit.ly/EaganDir) 10AM-6PM M-F, 10AM-3PM Sat, Closed Sun.
[ADDRESS] 14321 Nicollet Ct #100, Burnsville MN 55306 (Directions https://bit.ly/BurnsDir) 10AM-6PM M-F, 10AM-6PM Sat, Closed Sun.
[MOBILE LAB] WE COME TO YOU FOR REPAIR! Service Hours 10AM-6PM M-F, 10AM-3PM Sat, closed Sun.
Internal Info
Helpertech Rep
*
Please select your name
please choose
Bob
Terry
Ryan
Isaiah
Spencer
Tucker
Javier
Andrew
Jafar
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